June 1, 2020

The Diana Award Advice Messenger

If you are a young person who needs support, The Diana Award advice messenger offers free*, 24/7 text support.

  1. HOW TO GET STARTED_  TEXT DA TO 85258.
  2. SAY HELLO_ Trained volunteers will give you the space to share how you’re feeling via text and help you think through the next step towards feeling better.
  3. CHAT_ You’ll text each other, only sharing what you feel comfortable with.
  4. WHY DOES THIS HELP? By asking questions, giving you space to share via text and responding with support, they will help you think through your feelings until you both feel you are now in a calm, safe place. You might be signposted to other services, so that you can continue to get support.

WHAT IS THE DIANA AWARD ADVICE MESSENGER?

The Diana Award Advice Messenger provides free* , 24/7 text support across the UK. If you are a young person under 25 who needs support, you can text DA to 85258.
Trained volunteers will give you the space to share to how you’re feeling via text and help you think through the next step towards feeling better.
*Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.
This service is powered by our trusted partner, Crisis Text Line.

Our advice messenger service could help with urgent issues such as:
  • Suicidal thoughts
  • Anxiety/Depression
  • Abuse or assault
  • Self-harm
  • Bullying behaviour
  • Loneliness and Isolation
  • Stress
  • Relationship/Family/Friendship issues
  • And much more.

You can text us free* and anonymously – although if the volunteer believes you are at immediate risk of harm, they may share your details with people who can provide support.

If you are based in the UK, you can also call ChildLine for free to speak to someone about what’s happening and how you’re feeling.

Samaritans is available 24 hours a day in the UK to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

If it’s an emergency and there is a risk to life, call 999.

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