INSPIRE SERIES_
RISEUP WITH SERVICENOW

A ServiceNow and The Diana Award partnership – RiseUp: Advanced Foundations, is a programme designed to equip individuals with the skills needed to enter the ServiceNow technology space.

Register your interest
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RISEUP WITH SERVICENOW X THE DIANA AWARD_

A 10-week, full-time intensive programme designed to equip individuals with the skills needed to enter the ServiceNow technology space. Gain practical experience on the ServiceNow Platform, complete RiseUp with ServiceNow’s digital and employability curriculum, and earn a globally recognised certification.

  • Location: Nigeria, Kenya, South Africa (online)
  • Length: 10 weeks
  • Days: Monday - Friday
  • Hours: 9:00 – 17:00
  • Cost: Free Programme
  • Type: Online
  • Duration: April 13 - June 19 2026

To find out more and register your interest

Register your Interest

PROGRAMME OVERVIEW_

A ServiceNow and The Diana Award partnership – RiseUp: Advanced Foundations, is a programme designed to equip individuals with the skills needed to enter the ServiceNow technology space

WHO IS THIS PROGRAMME FOR?

This programme is open to anyone aged 18-30 based in Kenya, Nigeria, and South Africa and not currently employed by ServiceNow, ServiceNow Customer and ServiceNow partner.

You don’t need any qualifications or experience to apply. As a charity it is our mission to widen access to opportunities and so we encourage applications from groups under-represented in the tech industry and aged under 30 years old.

We are looking for learners who:

  • Proficient in English (written and verbal)
  • Eager to launch a tech career
  • Demonstrate a growth mindset
  • Like solving problems with a logical, step-by-step approach
  • Able to commit for the full duration of the programme
  • Feel comfortable with the idea of learning new software programmes
  • Are comfortable working with other people, and like the idea of presenting or explaining your findings in simple, easy to understand way

Read the full entry criteria here

WHAT JOBS COULD I DO AFTER COMPLETING THIS PROGRAMME?

  • Platform Developer, Analyst or Ops Specialist
  • Junior Technical Consultant
  • Application Specialist
  • Software Developer
  • Developer

WHAT WILL YOU GAIN FROM THIS PROGRAMME?

  • Gain all the skills you need to kickstart a career in the tech industry, at no cost.
  • Build professional skills and network with targeted professional.
  • Personalised 121 mentoring sessions and group networking opportunities with your cohort.
  • Earn industry - recognised certification (after passing exams) and receive ongoing job placement support.

WHAT INDUSTRY SKILLS WILL YOU LEARN?

Technical Skills: ‍We’ll help you learn the technical skills with lots of hand-on, interactive sessions. By the end, you will understand:

  • Gain hands-on experience in application design, creation, and management using tools like Flow Designer, Service Catalog, and scripting with JavaScript.
  • Build skills in user interface design, process automation, problem solving, analytics, and communication within IT or computer science contexts.
  • Understand the fundamentals of artificial intelligence, including ethical and responsible AI use, and how to leverage AI to improve workflows and outcomes in ServiceNow.

Behavioural Skills: In every career, certain skills help you thrive and stand out as a valuable team member. We’ll guide you in building the essential mental fitness skills that will help you transition confidently and successfully into a future role.

Read the full list of ‘What industry skills will you learn’ here

WHAT ELSE DOES THE PROGRAMME OFFER?

Connect with hiring employers?

Access to career pathways through RiseUp partners, talent networks, alumni groups, and job-matching platforms.

Dedicated mentor support

Receive one-on-one guidance from qualified and experienced mentors who help you navigate challenges and achieve your career goals.

Networking opportunities

Build valuable professional connections with your cohort peers, industry experts, and The Diana Award alumni through online events.

THE APPLICATION PROCESS_

  1. Expression of Interest form
  2. Attend Introduction webinar with The Diana Award to find out more!
  3. Complete your ServiceNow onboarding form  
  4. Conditional programme offer  
  5. Onboard to the ServiceNow platform and complete you pre-work!
  6. Start your programme!
REGISTER YOUR INTEREST

Hear firsthand from our alumni and graduates 

FREQUENTLY ASKED QUESTIONS_

What is the Eligibility Criteria?

  • Aged between 18-30
  • Based in South Africa, Nigeria or Kenya
  • Have the legal right to work and live in your country (excluding student/temporary residency visas)
  • Available full-time for the duration of the programme (10 weeks)
  • Must be able to communicate clearly in spoken and written English
  • Not currently employed by a ServiceNow customer or partner
  • Have access to a computer with reliable internet and camera (no mobile phones or tablets)
  • No prior formal experience with ServiceNow (self-guided training on ServiceNow University is allowed)
  • No prior mainline ServiceNow certifications (CSA, CAD, ITSM-CIS etc)
  • Have not previously completed a NextGen, Rise Up, or ServiceNow Academic Programme including Government sponsored programmes like NASCOMM, AICTE, ICT Academy, TNDC (Tamil Nadu Skill Development Corporation).

What industry skills will you learn?

Technical Skills: ‍We’ll help you learn the technical skills with lots of hand-on, interactive sessions. By the end, you will understand:

  • Develop foundational knowledge of the ServiceNow Platform, including configuring applications, self-service options, business logic, and integrations.
  • Gain hands-on experience in application design, creation, and management using tools like Flow Designer, Service Catalog, and scripting with JavaScript.
  • Master monitoring, data management, and packaging enhancements, as well as ensuring instance health, security, and effective access controls.
  • Build skills in user interface design, process automation, problem solving, analytics, and communication within IT or computer science contexts.
  • Understand the fundamentals of artificial intelligence, including ethical and responsible AI use, and how to leverage AI to improve workflows and outcomes in ServiceNow.
  • Explore ServiceNow AI Agents: their key elements, terminology, capabilities, differences from Now Assist, and practical management and enablement within the platform.

Behavioural Skills: In every career, certain skills help you thrive and stand out as a valuable team member. We’ll guide you in building the essential mental fitness skills that will help you transition confidently and successfully into a future role. This programme includes tailored mental fitness and professional readiness sessions designed to help you:

  • Build confidence and resilience in new environments
  • Strengthen communication and teamwork skills
  • Develop problem-solving and adaptability
  • Learn techniques for managing stress, feedback, and growth
  • These sessions ensure learners are supported holistically - both technically and personally - as they prepare to enter the workforce.

Ongoing Benefits of ServiceNow and The Diana Award

  • A trusted network.
    Join our ever-growing community of RiseUp with ServiceNow graduates and continue learning through RiseUp with ServiceNow pathways, career resources, and community support
  • ‍Ongoing support.
    Benefit from continued access to career development resources, mentorship, and future job opportunities via ServiceNow?
  • ‍Get involved and give back.
    Stay connected by promoting the programme within your networks and helping more young people access these life-changing opportunities.

MADE POSSIBLE BY

We couldn’t do what we do without the support of our funding and volunteering partners.

Our mission is to develop and inspire positive change in the future of young people.

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