THE DIANA AWARD
INSPIRE SERIES
RISEUP WITH SERVICENOW_

• Developer
• Software Developer
• Application Specialist
• Junior Technical Consultant
• Platform Developer, Analyst or Ops Specialist

This programme is open to anyone aged 18-30 based in South Africa, Kenya and Nigeria, and not currently employed by ServiceNow, ServiceNow Customer and ServiceNow partner.

You don’t need any qualifications or experience to apply. As a charity it is our mission to widen access to opportunities and so we encourage applications from groups under-represented in the tech industry and aged under 30 years old.

We are looking for learners who:

• Proficient in English (written and verbal)
• Eager to launch a tech career
• Demonstrate a growth mindset
• Like solving problems with a logical, step-by-step approach
• Able to commit for the full duration of the programme
• Feel comfortable with the idea of learning new software programmes
• Are comfortable working with other people, and like the idea of presenting or explaining your findings in simple, easy to understand way

• Aged between 18-30
• Based in South Africa, Nigeria or Kenya
• Have the legal right to work and live in your country (excluding student/temporary residency visas)
• Available full-time for the duration of the programme (10 weeks)
• Must be able to communicate clearly in spoken and written English
• Not currently employed by a ServiceNow customer or partner
• Have access to a computer with reliable internet and camera (no mobile phones or tablets)
• No prior formal experience with ServiceNow (self-guided training on ServiceNow University is allowed)
• No prior mainline ServiceNow certifications (CSA, CAD, ITSM-CIS etc)
• Have not previously completed a NextGen, Rise Up, or ServiceNow Academic Programme including Government sponsored programmes like NASCOMM, AICTE, ICT Academy, TNDC (Tamil Nadu Skill Development Corporation).  

• Its free! Gain all the skills you need to kickstart a career in the tech industry, at no cost
• Build professional skills and network with targeted professional
• Personalised 121 mentoring sessions and group networking opportunities with your cohort
• Earn industry- recognised certification (after passing exams) and receive ongoing job placement support)

Technical Skills

‍We’ll help you learn the technical skills with lots of hand-on, interactive sessions. By the end, you will understand:

• Develop foundational knowledge of the ServiceNow Platform, including configuring applications, self-service options, business logic, and integrations.
• Gain hands-on experience in application design, creation, and management using tools like Flow Designer, Service Catalog, and scripting with JavaScript.
• Master monitoring, data management, and packaging enhancements, as well as ensuring instance health, security, and effective access controls.
• Build skills in user interface design, process automation, problem solving, analytics, and communication within IT or computer science contexts.
• Understand the fundamentals of artificial intelligence, including ethical and responsible AI use, and how to leverage AI to improve workflows and outcomes in ServiceNow.
• Explore ServiceNow AI Agents: their key elements, terminology, capabilities, differences from Now Assist, and practical management and enablement within the platform.

Behavioural Skills  

In every career, certain skills help you thrive and stand out as a valuable team member. We’ll guide you in building the essential mental fitness skills that will help you transition confidently and successfully into a future role. This programme includes tailored mental fitness and professional readiness sessions designed to help you:

• Build confidence and resilience in new environments
• Strengthen communication and teamwork skills
• Develop problem-solving and adaptability
• Learn techniques for managing stress, feedback, and growth
• These sessions ensure learners are supported holistically — both technically and personally — as they prepare to enter the workforce.

1. Free technical training: Gain hands-on experience with industry-relevant tools and technologies at no cost to help you build a strong technical foundation.
2. Connect with hiring employers? Access to career pathways through RiseUp partners, talent networks, alumni groups, and job-matching platforms.
3. Dedicated mentor support Receive one-on-one guidance from qualified and experienced mentors who help you navigate challenges and achieve your career goals.
4. Networking opportunities Build valuable professional connections with your cohort peers, industry experts, and The Diana Award alumni through online events.