The Diana Award Advice Messenger provides free*, 24/7 text support across the UK. If you are a young person under 25 who needs support, you can text DA to 85258.
Trained volunteers will give you the space to share to how you’re feeling via text and help you think through the next step towards feeling better.
*Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.
This service is powered by our trusted partner, Crisis Text Line.
Our advice messenger service could help with urgent issues such as:
You can text us free* and anonymously – although if the volunteer believes you are at immediate risk of harm, they may share your details with people who can provide support.
TEXT DA TO 85258.
Trained volunteers will listen to how you’re feeling and help you think through the next step towards feeling better.
You’ll text each other, only sharing what you feel comfortable with.
By asking questions, listening to you and responding with support, they will help you think through your feelings until you both feel you are now in a calm, safe place. You might be signposted to other services, so that you can continue to get support.
Beat provides helplines for adults and young people offering support and information about eating disorders. Their helplines are open 365 days a year from 12pm–8pm during the week, and 4pm–8pm on weekends and bank holidays. They also offer on online webchat.Visit the Website
Befrienders' members and volunteers around the world provide confidential support to people in emotional crisis or distress. View their website for details.Visit the Website
Black Minds Matter UK is a charitable organisation providing free 12 week courses of therapy to Black individuals in the UK.Visit the Website
Support for Refugees and Asylum SeekersVisit the Website
CALM (Campaign Against Living Miserably) offers free support, 5pm-midnight, on 0800 58 58 58. They also provide a webchat on their website.Visit the Website
Child Bereavement UK have advice on managing grief and local services.Visit the Website
Childnet's 'Project deSHAME' tackles peer-to-peer online sexual harassment among young people.Visit the Website
Offers confidential advice online, over the phone, and in-person, for free.Visit the Website
Citizens Advice have centres across the UK which provide free, impartial, confidential advice, either face-to-face or via web chat or telephone on 03444 111 444.Visit the Website
Provide advice on issues relating to equality and human rights across England, Scotland and Wales.Visit the Website
The Equality Commission NI works towards the elimination of discrimination.Visit the Website
FRANK offers a 24 hour confidential helpline for young people with questions or concerns about alcohol or drugs on 0300 123 6600 or you can chat online with advisors daily from 2pm - 6pm.Visit the Website
Your local GP can provide support and signposting to appropriate organisations if you require additional support. This varies and includes support for mental health conditions such as depression and anxiety. They can also provide access to professionals who can provide talking therapies, such as counselling and cognitive behavioural therapy (CBT).
Gamblers Anonymous provides support for gamblers and their friends and/or family.Visit the Website
A support service for professionals in tackling harmful sexual behaviours.Visit the Website
Health for Teens is provided by the NHS and offers online advice on all aspects of health for teenagers.Visit the Website
Anonymously and confidentially report child sexual abuse content and non-photographic child sexual abuse images.Visit the Website
Mermaids supports trans and gender-diverse children, young people, and their families.Visit the Website
Mind's website provides lots of information and advice on a range of mental health conditions. You can call the Mind Infoline on 0300 123 3393 or email them on email@example.com . Mind also has some local branches and some of these provide face-to-face services.Visit the Website
The NHS website contains lots of helpful advice and signposting to helpful support services.Visit the Website
If you would like advice and support in stopping smoking, you can visit the website to find your closest service.Visit the Website
Childline offers free, confidential advice and support whatever your worry, whenever you need help. For help and advice about a wide range of issues,Visit the Website
National Debtline provide advice for managing any debts you might have through a free helpline open Mon - Fri 9am - 8pm, Sat 9:30am - 1pm. Call 0808 808 4000.Visit the Website
Supporting professionals working with children and young people, with any online safety issue they may be having.Visit the Website
Rape Crisis England & Wales is the umbrella body for a network of independent Rape Crisis Centres which provide specialist support and services for victims and survivors of sexual violence.Visit the Website
Re-think mental illness has an advice line on 0300 5000 927 and an email firstname.lastname@example.org Re-think also provides local support groups and mental health services.Visit the Website
Refugee Action provides advice and practical support for newly arrived asylum seekers and refugees settling in to the UK. Call 0207 952 1511Visit the Website
Refugee Council provide advice and help for new refugees and asylum seekers on immigration, benefits, housing, jobs and health.Visit the Website
Relate offer counselling to young people, and specialise in relationship troubles (family, friends or romantic). Call 0300 100 1234.Visit the Website
This service can help everyone report harmful content onlineVisit the Website
Government Guidance on how to report hate crimes (crimes committed against someone because of their disability, transgender-identity, race, religion oVisit the Website
If you have you had your intimate images shared online without your consent, call 0345 6000 459 or email email@example.com.Visit the Website
Samaritans provide free, 24/7 advice line for anyone in a crisis. Call free on 116 123, email firstname.lastname@example.org or visit the website to find details of the nearest branch.Visit the Website
Self Harm UK offer support to young people aged 14-19 dealing with and recovering from self-harm, including online group sessions.Visit the Website
Shelter provides help finding somewhere to live for those who are homeless and/or a refugee or asylum seeker.Visit the Website
Shout provides a free 24/7 text service for anyone in crisis anytime, anywhere. Text 'Shout' to 85258.Visit the Website
Show Racism the Red Card is an anti-racism educational charity that uses workshops and training sessions to educate on and combat racism.Visit the Website
Stand Against Racism and Inequality (SARI) provides support for people who have suffered hate crime, including attacks that were racist, homophobic, tVisit the Website
If you need free advice on problem debt, you can call StepChange. Their team of debt experts can help you find the solutions you need. Call 0800 138 1111 (weekdays 8.00 am - 8.00 pm, Saturdays 8.00 am to 4.00 pm).Visit the Website
Stonewall support young LGBTQ+ people through a variety of programmes and activities.Visit the Website
Stop Hate UK works to challenge all forms of Hate Crime and discrimination, based on any aspect of an individual’s identity. Stop Hate UK provides indVisit the Website
The Black, African and Asian Therapy Network is a network offering resources and information relating to mental health and wellbeing.Visit the Website
The Mix provides information and support for under-25s covering a range of topics including mental health. Use their helpline (0808 808 4994) or webchat from 11am – 11pm daily. In a crisis, contact their crisis messenger text service for free, 24/7 crisis support across the UK. Text THEMIX to 85258.Visit the Website
Report hate crimes online.Visit the Website
Text the Young Minds Crisis Messenger for free 24/7 support across the UK if you are experiencing a mental health crisis. If you need urgent help, text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors.Visit the Website