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The Diana Award
Crisis Messenger_

If you are a young person experiencing a crisis, The Diana Award Crisis Messenger offers free, 24/7 text support.

HOW TO GET STARTED_

TEXT DA TO 85258.

SAY HELLO_

Trained volunteers will listen to how you’re feeling and help you think the next step towards feeling better.

CHAT_

You’ll text each other, only sharing what you feel comfortable with.

WHY DOES THIS HELP?

By asking questions, listening to you and responding with support, they will help you think through your feelings until you both feel you are now in a calm, safe place. You might be signposted to other services, so that you can continue to get support.

What is The Diana Award Crisis Messenger?

The Diana Award Crisis Messenger provides free, 24/7 crisis support across the UK. If you are a young person in crisis, you can text DA to 85258.

Trained volunteers will listen to how you’re feeling and help you think the next step towards feeling better.

Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.

This service is powered by our trusted partner, Crisis Text Line.

Our crisis messenger service could help with urgent issues such as:

  • Suicidal thoughts
  • Abuse or assault
  • Self-harm
  • Bullying
  • Relationship breakdown

You can text us free and anonymously – although if the volunteer believes you are at immediate risk of harm, they may share your details with people who can provide support.

You can also call ChildLine for free to speak to someone about what’s happening and how you’re feeling.

18+ and in the UK? Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

If it’s an emergency and there is a risk to life, call 999.

© 2016 The Diana Award. The Diana Award is a registered charity (1117288 / SC0141915) and a company limited by guarantee, registered in England and Wales number 5739137.