£28,000 per annum

London Office

1 year

37.5 Hours per week

Reporting to
Head of Mentoring

Start Date

Closing Date
15th July 2018


Free barista (london office only)

An extra day off on your birthday!

Pension contributions

Annual training and development contribution

Fun coworking office space


Who we are looking for...

Based in our London office, this role will support the Head of Mentoring in successfully delivering and expanding the Mentoring Programme in Leeds and Birmingham.

The ideal candidate will have strong knowledge and understanding of the youth sector in the UK, matched with an ability to establish, grow and maintain relationships with a wide range of stakeholders, including managing staff.


This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by employees in this role. It is not exhaustive and staff may be required to undertake other reasonable duties commensurate with the role as requested by the line manager.

Programme Management

  • Manage the delivery of The Diana Award’s Mentoring Programme across Leeds and Birmingham, ensuring outcomes and KPIs are achieved
  • Oversee the monitoring and evaluation of the programme, ensuring relevant quantitative and qualitative data is collected on the programme
  • Work towards and report on progress against targets on a monthly basis, providing evidence of targets achieved
  • Create internal and external reports, which evidence the impact of the programme
  • Manage the assigned budget for each region
  • Lead on additional campaign projects in conjunction with the Head of Mentoring Campaign
  • Disseminate programme information, key messaging and communications across The Diana Award channels
  • Advocate on behalf of young people where necessary with various agencies and community groups
  • Undertake any other reasonable duties across The Diana Award team, as required

Team Management

  • Manage teams in Birmingham and Leeds offering great leadership, support and development opportunities to the team. This involves remotely line managing three Youth Facilitators across the two regions.
  • Train and upskill a team of Youth Facilitators to deliver a high quality Mentoring Programme to disadvantaged young people in years 8 – 10

Training and Facilitation

  • Coordinate the training of businesses volunteers, ensuring they have the skills, tools and knowledge to be successful in their role as a Mentor
  • On occasion lead training sessions for young people under The Mentoring Programme and My Mentor Programme in London
  • Assist in the development of resources, materials and workshops for the Mentoring Programme

Stakeholder Management

  • Lead on the outreach strategy and recruitment of businesses, teachers, schools and young people for The Mentoring Programme across agreed regions of the UK.
  • Manage relationships with stakeholders involved in the programme, finding innovative ways to engage them in the programme and further their experience
  • Deliver pitches and presentations to both businesses, adults and young people
  • Represent The Diana Award at external events including meetings, conferences and presentations

Other Duties

  • Act as one of the two Child Protection Officers at The Diana Award. Ensuring appropriate safeguarding policies and procedures are put in place and adhered to across all team



  • Over two years’ experience in project management, ideally in relation to the youth sector
  • Demonstrable track record of leading diverse teams, ensuring the team achieve their KPIs are clear of the programme’s strategy and vision and remain motivated within their role.
  • Successful track record of pitching to and securing partnerships with schools and businesses.
  • Experience of building, managing and maintaining relationships with a range of stakeholders
  • Experience of recruiting, training and managing volunteers
  • A solid understanding of the youth sector, in particular the UK youth mentoring and social action landscape and knowledge of current provision
  • Knowledge and experience of youth engagement work, particularly with disadvantaged young people
  • Knowledge of how to monitor and manage budgets, ensuring the wider team operates within agreed limits
  • Knowledge of child protection and safeguarding procedures in relation to young people


  • Excellent oral and written communication skills with ability to communicate effectively at all levels
  • Strong leadership skills with the ability to motivate and instil enthusiasm and confidence in others
  • Ability to build good relationships with and carry the confidence of different levels of stakeholders, quickly establishing credibility.
  • Excellent written and verbal communication skills, with an ability to utilise these to ensure cohesion within a remotely based team
  • Energetic, flexible, willingness to occasionally work outside of ‘normal’ office hours and to travel throughout the UK
  • Ability to work proactively and independently to drive the progress of a team and programme
  • Natural problem solver
  • A team-player, able to work in support of other teams and bring together colleagues from different departments in different locations.

Personal Attributes

  • Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission.
  • Ability to forward-plan and think strategically
  • Personal integrity and credibility.
  • Ability to communicate with a wide variety of audiences.
  • Commitment to self-development.
  • Ability to work well under pressure.
  • Driven to achieve great results.
  • Energetic, flexible and a willingness to work outside of ‘normal’ office hours and travel across the UK with overnight stays when required.

© 2016 The Diana Award. The Diana Award is a registered charity (1117288 / SC0141915) and a company limited by guarantee, registered in England and Wales number 5739137.